FAQs

What products do you offer?

We currently stock handmade scented wax melts in a variety of stunning fragrances. 

Please note: As all of our products are made by hand, colours may vary slightly from those pictured on the product info pages. Some natural frosting may also occur, but this does not impact the use, longevity or scent of our melts. Frosting is a natural effect that typically appears on natural waxes. 

 

Are the contents of your products vegan friendly?

Yes - we use 100% natural wax across our wax melt range. Further to this, we source fragrance oils and dyes that are both vegan and cruelty free. Our products contain no animal ingredients or animal testing in their manufacture. We also source eco-friendly packaging that is biodegradable and recyclable. You can therefore shop with confidence that our brand will deliver high quality, eco-friendly products with vegan contents.

While we are updating our product range and changing over to rapeseed and coconut wax, you may see that some of our wax melts state that they are made with soy wax on their individual product pages. This is stock that we have made prior to switching waxes and there is no impact on the quality of these. 

 

How do I pay for my order?

We accept all major payment methods including credit and debit card, Google Pay and PayPal. All transactions are processed securely by Shopify Payments. 

Alongside this, we are also pleased to offer Clearpay and Laybuy as additional payment options to help you spread the cost of your order. 

Your privacy is important to us. Our website is SSL-encrypted, which adds an extra layer of protection when entering your information at checkout. Shopify Payments is PCI compliant and supports 3D Secure checkouts.

 

How can I find out allergen information?

All relevant allergen information can be found on the back of our packaging for all of our products. Please refer to our Legal Page and individual product listings for more information.

    

What type of warmer do you recommend using?

Our wax melts are best enjoyed when using a tealight warmer. This is our preferred option and therefore what we recommend as your primary choice of melt burner.

 

Do you offer discounts on your products?

From time to time we offer discounts on our products. Any applicable discounts will be advertised on our Facebook and Instagram pages, and/or added to the announcement bar at the top of our website.

Follow us on social media to stay up to date with all of the latest news and product information.